Learning Objectives
After completing this unit, you'll be able to:
- Explain why agents need batch testing.
- Describe what the Testing Center does.
Why Test Agents in Batches
A few manual chats can't cover how real people phrase things. The Agentforce Testing Center runs hundreds of utterances through your agent and compares each response with what you expect.
How It Works
- Test cases pair an utterance with the expected topic, actions, and response.
- Runs execute every case against the current agent.
- Results show passes, failures, and where the agent chose a different path.
Tip
Generate test cases from real conversation logs. They catch phrasings you wouldn't think of.
Quiz
To complete this unit, you need to answer all the quiz questions correctly.
+100 Points
1What does a test case pair together?
2Where should test utterances come from?