Connect Commerce and Service
+100 Points~10 mins
Learning Objectives
After completing this unit, you'll be able to:
- Describe the commerce-service integration.
- Name the data that flows between them.
One View of the Order
When Agentforce Commerce and Agentforce Service are connected, orders, shipments, and returns appear next to the case. Agents stop asking customers for order numbers they already have.
- Orders and line items
- Shipments and tracking
- Returns and refunds
Quiz
To complete this unit, you need to answer all the quiz questions correctly.
+100 Points
1What appears next to the case?