Learning Objectives
After completing this unit, you'll be able to:
- Describe Agentforce 360.
- Name the teams it connects.
One Platform for Every Team
Agentforce 360 is Salesforce's name for its connected apps, data, and agents. Sales, service, marketing, commerce, and IT work from one platform and one view of the customer.
- Sales tracks pipeline and closes deals.
- Service resolves cases across channels.
- Marketing personalizes journeys.
- Commerce runs storefronts and orders.
Quiz
To complete this unit, you need to answer all the quiz questions correctly.
+100 Points
1What does Agentforce 360 connect?
2Which team resolves cases across channels?