Learning Objectives
After completing this unit, you'll be able to:
- Describe how Slack helps service teams.
- Name the Slack features service teams use most.
Why Service Teams Use Slack
Hard cases need more than one person. In Slack, an agent can pull in a product expert, a billing specialist, and a supervisor in seconds, with the case details right in the channel.
- Case channels gather the right people around one case.
- Workflows route requests and approvals.
- Huddles turn a thread into a quick call.
Quiz
To complete this unit, you need to answer all the quiz questions correctly.
+100 Points
1What does a case channel do?