Learning Objectives
After completing this unit, you'll be able to:
- Define customer success for an account.
- Hand off cleanly from sales.
What Success Means
Customer success means the customer gets the outcome they bought. Write it down at the close: the goal, the measure, and the date.
Hand Off Cleanly
Share the success plan with the customer success manager before the kickoff call, so the customer never repeats themselves.
Quiz
To complete this unit, you need to answer all the quiz questions correctly.
+100 Points
1What should a success plan capture?