Learning Objectives
After completing this unit, you'll be able to:
- Describe what Agentforce is.
- Explain where agents work across Salesforce.
What Agentforce Does
Agentforce is the Salesforce platform for AI agents. An agent understands a request in plain language, decides what to do, and takes action in your org, like updating a record or answering a question from a knowledge article.
Unlike a scripted chatbot, an agent can handle requests it has never seen word for word, because it reasons about the goal instead of matching keywords.
Where Agents Work
- For employees: inside Salesforce and Slack, helping reps, agents, and admins get work done.
- For customers: on websites and messaging channels, answering questions and completing tasks.
Tip
Agents for employees are a good place to start. The audience is forgiving, and you learn fast.
Resources
Quiz
To complete this unit, you need to answer all the quiz questions correctly.
+100 Points
1What can an Agentforce agent do that a scripted chatbot cannot?
2Where can Agentforce agents work?