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Superbadge: Agentforce Service

Get Ready for the Agentforce Service Superbadge

+0 Points~10 minsHands-On ChallengeCompleted
Superbadge: Agentforce ServiceGet Ready for the Agentforce Service Superbadge

Org:Mindful Goat Playground

Topics

  • The Scenario
  • Before You Start

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Learning Objectives

After completing this unit, you'll be able to:

  • Understand the business scenario.
  • Set up a fresh Trailhead Playground.

The Scenario

Coral Cloud Resorts wants a service agent that answers guest questions and books experiences around the clock, handing off to staff when guests need a person.

Note
Use a new Trailhead Playground for this superbadge. Reusing an org you've customized can cause challenge checks to fail.

Before You Start

Complete these first:

  • Agentforce Basics
  • Quick Start: Build Your First Agent with Agentforce

Then install the Coral Cloud Resorts package from the link in the resources and confirm its custom objects appear in your org.

Check ChallengeDemo check
Next unit Configure the Service Agent