Handle Bookings with Agent Actions
+900 Points~40 minsHands-On Challenge
Org:Mindful Goat Playground
Learning Objectives
After completing this unit, you'll be able to:
- Book experiences with agent actions and hand off cleanly.
Business Requirements
Guests book snorkeling and spa sessions; payment disputes go to staff.
- Add the Book Experience action to the Bookings topic.
- Hand off to the Guest Services queue when a guest mentions a charge dispute.
Check Your Work
When you've built everything in the requirements, check the challenge. The check reads your org's configuration, so names must match exactly.
Check ChallengeDemo check