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Trailhead Journey

Slack

Bring service and sales into the flow of work in Slack. Learn how teams swarm cases, run approvals, and keep customers moving without leaving the conversation.

+1,600 Points
2 Trails
Service Agent and Supervisor, Sales Rep and Manager
22%
+1,600 Points
2 Trails
Service Agent and Supervisor, Sales Rep and Manager
22%
  1. Trail
    Agentforce Service for Slack
    Beginner

    Improve customer service using Agentforce Service and Slack

    +800 Points
    ~1 hr 35 mins
  2. Trail
    Get Started with Agentforce Sales
    Beginner

    Use Agentforce Sales features and tools to achieve your business goals.

    +800 Points
    43%

About this Trailhead Journey

Bring customer work into the conversation. In this journey you learn how service teams swarm cases in Slack and how sales teams act on Salesforce context without switching apps, so work moves faster wherever your team talks.

What You'll Learn and Use

Complete this Trailhead Journey to build your expertise. Learn More

Skills you will gain

Service Delivery•Adoption & Enablement•Prospecting & Qualification

Products

Slack•Service•Sales

Industries

Cross-Industry

Discover More

Check out other Salesforce products and demos to see how Slack connects your teams.

Try Slack

See how Slack brings people, apps, and agents together in one place.

Dive into Agentforce Service

Learn how Agentforce Service helps teams resolve cases across every channel.