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Skill

Change Management

Change management is how good tools succeed: plan rollouts, enable people, and measure adoption.

1 journey · 1 trail · 2 badges

Start here

Trail

Agentforce Service for Slack

Improve customer service using Agentforce Service and Slack

Beginner · 1 hr 35 mins · 3 badges

How Trailhead content is sized

Journeys are the longest path and hold up to three trails. Trails hold badges and superbadges. Superbadges are hands-on and more intense than badges.

Where most people start

TrailAgentforce Service for SlackImprove customer service using Agentforce Service and SlackBeginner · 1 hr 35 mins · 3 badgesBadgeSlack Admin Process GovernanceAdvise your client on streamlining intake and resolution of admin requests in Slack.Intermediate · 30 minsJourneySlackBring service and sales into the flow of work in Slack. Learn how teams swarm cases, run approvals, and keep customers moving without leaving the conversation.Beginner · 2 hrs 20 mins · 2 trails

Products where you'll use it

SlackRun work, automation, and approvals where your team already talks.ServiceResolve cases faster across every channel with a connected console.

Roles that need it

ConsultantTurn business needs into solutions clients adopt.Business Operations ManagerStreamline processes and measure what matters.EducatorGuide learners and build enablement that sticks.
Browse all Change Management content4 items