Getting Started

  • What is Trailhead
  • myTrailhead
  • Trailblazer Community
  • Career Growth

Learn

  • Trails
  • Trailmixes
  • Modules
  • Projects

Credentials

  • Superbadges
  • Certifications
  • Maintain Certifications

Salesforce

  • Salesforce.com
  • AppExchange
  • Developers
  • Help Portal
© 2026 Salesforce, Inc. All rights reserved. Privacy Terms of Use Trust Accessibility Cookie Preferences
SalesforceTrailhead
  • Today
Skill

Customer Success

Find the right prospects, run a clean sales cycle, and keep customers successful long after the deal closes.

2 journeys · 2 trails · 9 badges · 1 superbadge

Start here

Trail

Get Started with Agentforce Sales

Use Agentforce Sales features and tools to achieve your business goals.

Beginner · 45 mins · 3 badges

How Trailhead content is sized

Journeys are the longest path and hold up to three trails. Trails hold badges and superbadges. Superbadges are hands-on and more intense than badges.

Where most people start

TrailGet Started with Agentforce SalesUse Agentforce Sales features and tools to achieve your business goals.Beginner · 45 mins · 3 badgesBadgeCold Calling for SalesLearn cold calling basics, from prospecting to call scripting and connecting with leads.Beginner · 20 minsBadgeCustomer Success for SalesWork efficiently with customer success teams to ensure customer satisfaction.Beginner · 20 minsBadgeSlack for ServiceResolve cases faster and delight customers with Slack.Beginner · 20 mins

Products where you'll use it

SalesClose more deals with pipeline, forecasting, and productivity tools.ServiceResolve cases faster across every channel with a connected console.SlackRun work, automation, and approvals where your team already talks.

Roles that need it

Sales Rep and ManagerBuild pipeline, work deals, and coach the team to quota.Service Agent and SupervisorResolve customer issues and keep every channel running smoothly.
Browse all Customer Success content14 items