Skill

Automation

Automation removes busywork. Learn Flow from fundamentals through agent actions.

1 journey · 3 trails · 5 badges · 1 project · 2 superbadges

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Superbadge

Superbadge: Flow Fundamentals

Configure flow actions, elements, and more to automate business processes.

Intermediate · 1 hr

How Trailhead content is sized

Journeys are the longest path and hold up to three trails. Trails hold badges and superbadges. Superbadges are hands-on and more intense than badges.

Flow fundamentals

The building blocks every automation starts with.

SuperbadgeSuperbadge: Flow FundamentalsConfigure flow actions, elements, and more to automate business processes.Intermediate · 1 hr BadgeSlack Admin Process GovernanceAdvise your client on streamlining intake and resolution of admin requests in Slack.Intermediate · 30 mins BadgeAgentic Sales Cycle with Agentforce SalesSupercharge your sales teams with the new agentic sales cycle.Beginner · 10 mins

Automate with agents

BadgeAgent Customization with ApexCreate custom AI agents using agent actions and Apex.Intermediate · 30 mins BadgeAgentforce GridBuild and link AI prompts to automate end-to-end processes in Agentforce Grid.Intermediate · 55 mins SuperbadgeSuperbadge: Agentforce ServiceCustomize an Agentforce Service Agent to handle customer inquiries and bookings.Advanced · 2 hrs

Automate in code

BadgeApex TriggersWrite Apex triggers to perform custom database actions.Intermediate · 1 hr 30 mins BadgeAsynchronous ApexWrite more efficient Apex code with asynchronous processing.Intermediate · 3 hrs 30 mins TrailDeveloper IntermediateTake your apps to the next level with powerful integration and mobile tools.Intermediate · 14 hrs 35 mins · 6 badges

Products where you'll use it

SalesClose more deals with pipeline, forecasting, and productivity tools.ServiceResolve cases faster across every channel with a connected console.AgentforceBuild AI agents that reason, act, and use your trusted data.

Roles that need it

AdministratorConfigure, automate, and secure Salesforce for your whole org.DeveloperExtend the platform with Apex, LWC, and integrations.ArchitectDesign scalable, secure solutions across the platform.