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Skill

AI & Agents

Learn how agents reason, how to ground them in your data, and how to keep them safe and effective.

2 journeys · 3 trails · 10 badges · 1 project · 2 superbadges

Start here

Trail

Get Ready for Agentforce

Learn how Agentforce fits your business goals, launch your first agent, and build a plan for AI success.

Beginner · 1 hr 50 mins · 3 badges

How Trailhead content is sized

Journeys are the longest path and hold up to three trails. Trails hold badges and superbadges. Superbadges are hands-on and more intense than badges.

Where most people start

Meet Agentforce and learn how agents reason before you build one.

TrailGet Ready for AgentforceLearn how Agentforce fits your business goals, launch your first agent, and build a plan for AI success.Beginner · 1 hr 50 mins · 3 badgesBadgeAgentforce BasicsLearn how to set up and use AI agents.Beginner · 30 minsBadgeIntroduction to AgentforceLearn how Agentforce gets work done and what jobs Agentforce can perform.Beginner · 10 mins

Build and test agents

Write agent actions, script deterministic steps, and test before you deploy.

TrailBuild an AI Agent with AgentforceSet up and test a conversational AI agent in Salesforce.Intermediate · 2 hrs 20 mins · 3 badgesProjectQuick Start: Build Your First Agent with AgentforceCreate, configure, and test a service agent in a Developer Edition org.Beginner · 40 minsBadgeAgentforce Testing CenterBuild trust in your Agentforce agents with the Agentforce Testing Center.Intermediate · 1 hrBadgeAgentforce GridBuild and link AI prompts to automate end-to-end processes in Agentforce Grid.Intermediate · 55 mins

Prove it

SuperbadgeSuperbadge: Agentforce ServiceCustomize an Agentforce Service Agent to handle customer inquiries and bookings.Advanced · 2 hrsSuperbadgeSuperbadge: Apex for AgentforceImplement custom solutions using Apex agent actions in Agentforce.Advanced · 2 hrsJourneyAgentforce SalesSell with Agentforce from your first agent to a working sales cycle. Start with the basics of AI agents, put Agentforce Sales to work, and build an agent of your own.Intermediate · 4 hrs 55 mins · 3 trails

Products where you'll use it

AgentforceBuild AI agents that reason, act, and use your trusted data.Data 360Unify customer data into profiles you can act on everywhere.ServiceResolve cases faster across every channel with a connected console.

Roles that need it

AdministratorConfigure, automate, and secure Salesforce for your whole org.DeveloperExtend the platform with Apex, LWC, and integrations.ArchitectDesign scalable, secure solutions across the platform.
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